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Privacy Policy

1. INTRODUCTION

PILFORM operates this website and online store, including all information, content, features, tools, products, and related services available through the website (collectively, the “Services”).

PILFORM is operated by BSECOM GROUP LLC and is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you access or use our Services, make a purchase, communicate with us, create an account, subscribe to communications, or otherwise interact with our website.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.


2. PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information.

Contact Information

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Phone number

Payment and Transaction Information

  • Payment method details
  • Billing information
  • Transaction information
  • Purchase amount
  • Order history

Payment information is processed securely through third-party payment providers. PILFORM and BSECOM GROUP LLC do not store complete payment card information.

Account and Order Information

  • Customer account information
  • Purchase history
  • Order details
  • Shipping and delivery information
  • Account preferences

Customer Support Communications

We may collect information that you provide when communicating with us, including:

  • customer service requests;
  • questions;
  • complaints;
  • returns or refund requests;
  • feedback; and
  • other correspondence.

Device and Usage Information

We may automatically collect certain technical and usage information, including:

  • IP address;
  • browser type;
  • device information;
  • operating system;
  • website interaction data;
  • referring pages;
  • pages viewed;
  • approximate location derived from technical information; and
  • cookies and similar technologies.

3. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources.

Information You Provide Directly

We collect information directly from you when you:

  • place an order;
  • create or manage an account;
  • contact customer support;
  • subscribe to marketing communications;
  • submit a form;
  • participate in a promotion; or
  • otherwise communicate with us.

Information Collected Automatically

Certain information may be collected automatically through:

  • cookies;
  • analytics technologies;
  • website tracking technologies;
  • Shopify services; and
  • similar technologies.

Service Providers

We may receive information from service providers that assist us in operating our business, including:

  • Shopify;
  • payment processors;
  • shipping and logistics providers;
  • fraud prevention providers;
  • analytics providers; and
  • customer service providers.

Advertising and Marketing Partners

Where permitted by applicable law, we may receive information from advertising, analytics, and marketing partners in connection with advertising campaigns and website interactions.


4. HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

  • process and fulfill orders;
  • process payments;
  • arrange shipping and delivery;
  • communicate regarding purchases;
  • provide customer support;
  • manage returns, refunds, and disputes;
  • create and manage customer accounts;
  • improve our website, products, and Services;
  • personalize the shopping experience;
  • analyze website performance and usage;
  • maintain the security and integrity of our website;
  • detect, investigate, and prevent fraud or abuse;
  • comply with applicable legal and regulatory obligations;
  • enforce our Terms of Service and other policies; and
  • send promotional or marketing communications where permitted by applicable law.

5. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties where necessary to operate our business, provide the Services, comply with legal requirements, or protect legitimate interests.

Shopify

Our online store is hosted and supported by Shopify.

Shopify may process information relating to your access to and use of our store in accordance with its own privacy practices.

Service Providers

We may share information with service providers that assist us with:

  • payment processing;
  • order fulfillment;
  • shipping and delivery;
  • website hosting and infrastructure;
  • analytics;
  • fraud prevention;
  • customer support;
  • email services; and
  • other operational functions.

These providers may access personal information only as necessary to perform services on our behalf, subject to applicable contractual and legal requirements.

Advertising and Marketing Partners

Where permitted by applicable law, we may share certain information with advertising and marketing partners to:

  • measure advertising performance;
  • understand customer interactions;
  • deliver relevant advertising; and
  • improve our marketing activities.

Legal and Regulatory Authorities

We may disclose personal information when reasonably necessary to:

  • comply with applicable law or regulation;
  • respond to a lawful request, court order, subpoena, or legal process;
  • protect our rights, property, or interests;
  • protect customers or other individuals; or
  • investigate fraud, abuse, or unlawful activity.

Business Transactions

Personal information may be transferred or disclosed in connection with a merger, acquisition, financing transaction, restructuring, sale of assets, or similar corporate transaction involving BSECOM GROUP LLC.


6. SHOPIFY

Our store is powered by Shopify.

Because Shopify provides the infrastructure used to operate our online store, Shopify may collect and process personal information relating to your use of the Services.

Shopify processes such information according to its own Privacy Policy:

https://privacy.shopify.com

We encourage you to review Shopify’s privacy practices for additional information regarding how Shopify processes personal data.


7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • operate and secure the website;
  • remember preferences;
  • enable website functionality;
  • understand how visitors interact with our Services;
  • analyze website performance;
  • personalize content;
  • measure advertising effectiveness; and
  • support marketing activities.

Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining appropriate consent.

You may also manage certain cookie preferences through your browser settings.

Disabling certain cookies may affect the functionality or availability of parts of the website.

Please refer to our Cookie Policy for additional information.


8. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites or services operated by third parties.

These third parties maintain their own privacy practices, terms, and policies.

PILFORM and BSECOM GROUP LLC are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing personal information to them.


9. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information directly from children under 16.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:

help@pilforme.com

We will take reasonable steps to investigate and, where appropriate, delete the information.


10. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet, electronic storage system, or security measure can provide absolute security.

Accordingly, we cannot guarantee that personal information will always remain completely secure.


11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • fulfill and document orders;
  • provide customer service;
  • maintain business and transaction records;
  • comply with tax, accounting, regulatory, and other legal obligations;
  • prevent fraud;
  • resolve disputes; and
  • establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.


12. YOUR PRIVACY RIGHTS

Depending on your country, state, or region of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of certain personal information;
  • request restriction of certain processing activities;
  • object to certain processing;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • manage or opt out of certain marketing communications; and
  • lodge a complaint with an applicable data protection authority.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact us at:

help@pilforme.com

We may need to verify your identity before processing certain requests.


13. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you promotional emails, offers, product information, or other marketing communications.

You may unsubscribe from email marketing communications at any time by using the unsubscribe link contained in our promotional emails or by contacting us.

Please note that even if you opt out of marketing communications, we may still send transactional or service-related communications concerning your orders, account, customer service requests, or other existing transactions.


14. INTERNATIONAL DATA TRANSFERS

Because PILFORM operates online and uses third-party service providers, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

These countries may include the United States, Canada, and other jurisdictions in which Shopify and our service providers operate.

Where required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally.


15. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the jurisdiction and whether the relevant law applies to our activities, these rights may include:

  • access;
  • correction;
  • deletion;
  • portability;
  • the right to opt out of certain targeted advertising;
  • the right to opt out of certain sales or sharing of personal information; and
  • the right not to receive discriminatory treatment for exercising applicable privacy rights.

Requests may be submitted using the contact information provided below.


16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • our business practices;
  • our Services;
  • legal or regulatory requirements;
  • technologies we use; or
  • third-party services.

When we make changes, the revised Privacy Policy will be posted on this page.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.


17. CONTACT INFORMATION

If you have questions regarding this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

PILFORM
Operated by BSECOM GROUP LLC

30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: help@pilforme.com